![]() Sangoma Technologies shall provide support service for the system in accordance with the FreePBX Support Contract Terms of Service except to include the below SLAs.Ĭritical: Production down emergency, Phones Down, All communication down. Level 1 support issues will be addressed 24 hours a day, 365 days a year, including weekends and holidays.Īll remote support is provided by connecting to your PBX using SSH protocol on port 22 or equivalent port. CST, Monday through Friday, excluding holidays, for non Level 1 support issues. CST, Monday through Friday, excluding major US holidays.Ĩ:00 a.m. (Applied to customer account and useable for support tickets on any system.)Ģ4/7/365 response SLA for Level 1 emergencies (using special access code when calling after hours).ĩ:00 a.m. (Applied to customer account and useable for support tickets on any system.)ġ20 minutes of support included, with more available to purchase. (Substitute the 16 with the correct Asterisk version being used)įor other products, Click here to find your update.Ħ0 minutes Of support included, with more available to purchase. New 32 & 64 bit versions of DPMA for Asterisk versions 13-18Įxample command for the of Asterisk 16 update: If Endpoint Manager is already configured with a legacy version of DPMA, additional steps are here If you are already using Endpoint Manager with DPMA then your endpoint manager module will get disabled and you have to follow below steps to migrate to the updated DPMA. ![]() The DPMA Asterisk RPM itself is getting updated, and will be required after Endpoint manager has been updated to (v14.0.68.20+/ v15.0.39.20+). However, DPMA version 3.6.1 is a new DPMA implementation that contains the updated SSL fix. These fixes will require administrator action before May 28th, 2021.įreePBX/PBXact has included DPMA in Endpoint Manager. Sangoma has developed quick to implement and future proof solutions. The D-Series phones and the Switchvox Mobile App have an upcoming expiration (May 28th, 2021) on the SSL certificate when connected to certain versions of Asterisk, FreePBX, PBXact, and Switchvox.
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